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For anyone who owns a local home services company and needs a marketing partner to take their business to the next level, this is the right place. If you don’t think you’re “social media savvy,” it can be very tempting to disregard social media as an effective marketing tool. Social media is an essential part of day-to-day life for potential customers and is a necessary part of any company's marketing plan.
Section 5 Media is much more than simply a SEO company for home service businesses - we consider ourselves a reliable Web marketing partner to your specific home service business. That means that we strive to genuinely understand your products, services, markets, industry, competitors, sales and every aspect of your business to effectively promote your services. What’s more, we track and measurably justify your particular investment through our online marketing services.
What Are Some of the Social Media Marketing Benefits for Home Service Companies?
1. Enhancing Brand Recognition
As your exposure grows, you’ll begin to gain some familiarity with customers. To channel your brand identity, social media is the answer! Once you create a consistent logo, color scheme, and brand voice, your customers will get a better perception of your brand. It also increases the chances that they’ll remember to come to you in the future rather than a random google search.
2. Expanding Your Audience
In general, social media, paid Facebook ads or other shareable content, you can reach new customers fast and effectively. It’s prudent not to depend on word-of-mouth as your only marketing tool, with so many other options easily at your fingertips. Take advantage of social media so make it easier for new customers to find and interact with your business.
3. Pursuing Customer Loyalty
Generally, engagement is essential for company social media. If you spark exciting conversations with your customers or provide them with relevant information, they are much more likely to develop a better impression of your business. Without feeling like they are being pawed for money, there’s a high likelihood they’ll come back for your services.
4. Targeting Likely Customers
You can actually target many social media users with your content all depending on their age, location, and other useful categories. Social media generally enables you to get your brand name in the eyes of the right individuals so that you can convert them into customers. Just as your product is unique from those around it, targeting the right customer in just the right way can make all the difference in making a sale.
5. Reviewing Customer Feedback
Social media reviews can serve two key purposes: proving your product is worthwhile and determining areas for improvement within your company. Generally speaking, all businesses deal with unsatisfied customers at some point in their life. If a customer gives a negative review about your business, use it as an opportunity to turn the situation around and give them a positive experience. These interactions are fundamental to persuading prospective new customers that they can trust your business.
Social Media Tips for All Home Services Professionals
Although simply having social media accounts is the right step, using certain strategies can benefit your business. Here are several tips:
1. Pick the Platforms with Your Audience
Since there are numerous available options, it can be challenging to determine which platforms to utilize for your social media marketing. As a general rule, you should always start by going to where your existing and potential customers are. Simply ask your existing customers which social media platforms they use and the ones they prefer to follow local businesses on. It may also be a good idea to check out your competitors’ social profiles to find out what is working well for them.
2. Use Other Marketing Channels to Promote Your Social Accounts
Creating a social media profile can be challenging. However, you can motivate your current customers to follow your social accounts in many ways. For starters, you can add links to your business’s website that will take them to your media account and adding your URL to all your media posts to take them back to your website. That way they are getting all your information no matter which part of your business they encounter first. You can also motivate users to visit by offering discounts or updates about your recent projects.
3. Post Regularly
When it comes to gaining and interacting with followers, updating your pages consistently is imperative. The best way to make sure that you do this is through a social media calendar. In general, an updated calendar can help you in keeping track and help you reach your company goals. Although you need to consistently publishing new posts, it should never get to the point that you are overloading your followers with too much information.
4. Interact With Your Followers
It may be a little obvious, but the primary purpose of social media is to be social and you should use this opportunity to interact with your followers. You should ask them questions in your particular posts to increase customer interaction and reply to any comments you get. Make sure to respond to comments as fast as possible with relevant and useful information. When you receive a review, whether negative or positive, always acknowledge the customers for sharing their opinions, and, if need be, propose a solution through private message. By responding to your followers, people see that you care about your customers which will then help build your reputation online.
If you take advantage of your business’ social media channels, you will interact with a wider audience and better maintain existing customers. Are you having difficulties with your business’s social media strategy? Section 5 Media can help. With our experienced team of social media experts, you don’t have to do much! We are well-equipped with the right tools to help you reach your specified business goals.
If you choose Section 5 Media as your digital marketing agency, you can boost traffic, customers, and revenue. Call us at 480-977-1600 or fill the contact form below to arrange a free consultation.